Dynamics CRM: Teams Vs Queues

Jul 27, 2011   //   by: Pedro Mac Dowell Innecco   //   Dynamics CRM/365  //  No Comments

Looking into my bookmarks I came across an old forum post about when to use Teams or Queues for assigning activities. AniMandal from XRM Adventures blog came to the rescue providing an insightful answer on how and when to assign activities to teams, queues or directly to a specific user.

You can find the answer on Microsoft’s Dynamics CRM forum here.

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